Frequently Asked Questions

Overview

What is DISH Anywhere?DISH Anywhere is a video streaming product that allows you to instantly watch thousands of TV shows, movies, and clips on your Web, iOS, Android and Fire TV platforms – all for free! DISH customers can log in to unlock even more content from the networks they subscribe to at home, including Starz, TNT, and more.

Plus, DISH customers can enjoy these advanced features:

  • Program your DISH DVR from anywhere - Whether on your couch or away from home, DISH Anywhere is the easiest way to search for programs and schedule recordings of your favorite shows - all from your device.
  • Take your home TV with you wherever you go - With the award-winning Hopper With Sling or Hopper 3, you can watch all of your live and recorded TV on DISH Anywhere in home or out of home.
Do I need to pay to use DISH Anywhere?DISH Anywhere provides access to thousands of TV shows and movies that are part of your subscription package. DISH customers can log in with their DISH user ID and password to start watching TV.
What will I need to access the advanced features of DISH Anywhere?To Unlock Premium Content:
You must be a DISH customer and log in with your DISH user ID and password. The networks you subscribe to at home will then “unlock”, giving you access to watch them online.

To Schedule DVR Recordings:
You must have an internet-connected DVR on your DISH account. Log in with your DISH user ID and password and start setting up your timers.

To Watch My Live TV and DVR Recordings:
You must have a Hopper With Sling or a Hopper 3 to watch live TV and DVR. Your home receiver must also be connected to the Internet. If you do not have one of the supported receivers, you can still watch live TV (limited channels) and access thousands of On Demand movies and shows.

If you do not have a DISH user ID or are not subscribed to DISH services go to www.dish.com to set these up today! Once you have completed this process you can log in to DISH Anywhere and enjoy premium content and features.

Getting Started

How do I log in to DISH Anywhere?Simply click “Log in” at the top of the page and enter your DISH user ID and password. This is the same ID and password you would use to log into www.dish.com

If you are a DISH subscriber, but do not have a user ID and password, you can register your account online by entering your account details here.

If you are not a DISH subscriber, we invite you to go to www.dish.com and see what you're missing out on.

How do I set parental controls on the site?Once you are logged in on DISH Anywhere, click the user icon at the top-right of the page. A menu will appear. Click on "Manage Profiles".

On the Profiles page, click the pencil icon on the account you want to set parental controls for, and change account type to ‘Kid’ or click on "Add Profile" to create a kids profile.

Alternatively, click the radio button for ‘Change Parental Controls’ and edit the TV ratings that can be allowed in a profile. Select the movie and show ratings that you wish to block. You will need to create a passcode to save the changes. Remember your passcode as you will be asked to enter it every time you select a title to watch that exceeds the rating you have allowed. You will also need to enter this passcode to make any future changes to the Parental Control settings.

Note: Setting Parental Controls does not hide the content on the site, but the content will only play when you enter your passcode successfully.

Watching Content

What On Demand content is available on DISH Anywhere?DISH Anywhere features over 50,000 full-length TV shows and movies from over 150 of the top networks including ABC, CBS, Bravo, and many more.

DISH customers can log in to watch even more content from the networks they already subscribe to through their home DISH account – including Starz, A&E, TNT, TBS, and more.

To see the Networks available to you, click “Networks” in the main menu.

How do I find my favorite TV shows or movies?If you have something specific in mind, use the Search feature (magnifying glass icon) in the upper right corner. Type in the show, movie, actor, or keyword, and view the results of the available content on DISH Anywhere.
Can I download videos from DISH Anywhere?You can download your purchased movies or transfer your DVR content to your iOS or Android mobile device for offline viewing using the DISH Anywhere mobile application.
Why can’t I find a video that I previously watched on DISH Anywhere?If you are receiving a message stating that a video is not found or is no longer available, it is likely because the right for that video has expired.

As much as we'd love to keep all our videos available all the time, content providers will sometimes limit the length of time a video is available or ask us to expire a video. We will do our best to provide you with information on availability and warn you when a video is set to expire.

Why are some episodes of shows not available?The TV shows on DISH Anywhere are provided under licensing rules that can limit the number of episodes we can serve online and the length of time they are available on our site. If you can’t find the episode you want, it might have expired; it's also possible that we have not yet made it available on the website.
Why can't I view the content on DISH Anywhere outside of the United States?Due to copyright restrictions, the online videos on DISH Anywhere are currently available only to users within the United States and its territories. We would love to make our content available internationally and are working with our content providers to relax these restrictions.

While outside of the U.S., DISH customers with a DISH DVR can use DISH Anywhere to access their DVRs and schedule recordings.

Where can I view My Purchased Content?You will always be able to watch your purchased content on DISH Anywhere in the My Purchases section. Purchased content will also be available in Video On Demand on your DISH receiver. You can view your Movies & Shows Purchase History at mydish.com.

Please download the free DISH Anywhere app for iPhone, iPad, Android , Fire HD Tablet , Fire TV or Android TV to watch your TV show or movie on the go.

Simultaneous Playback Limitations
  • Sling (Live Satellite or DVR) streaming limits: One stream at a time per compatible receiver
  • IP (Live Streaming or On Demand) streaming limits: Up to 5 authorized devices streaming at a time
  • Purchased content limits: 14 authorized devices a year

How TOs

How do I schedule DVR recordings on DISH Anywhere?Scheduling DVR recordings on DISH Anywhere is available with Hopper w/Sling (XiP913) and Hopper 3 (ZiP1018).

If you don't have one of these compatible DVRs, you can upgrade today by calling 1-800-894-9131 or by chatting with our agents by clicking on the "Chat Support" button at the bottom of the page. Our chat agents are available between 7 AM and 2 AM EST. You must be logged in with your DISH credentials to access Chat Support.

To find a program to record, select “Guide” in the main menu and browse the upcoming airings. Once you find a program you would like to record, simply click on the program’s title. Then, click “Record” to schedule the recordings on your DVR.

You can also set recordings from a movie or show page. Search for the show or movie you would like to record. Once you are on that program’s page, scroll down to see upcoming airings. Next to each airing, you will see a “Record” button. Click on this button to schedule the recording.

Note: If you have multiple receivers, please ensure you have the correct DVR selected when scheduling recordings. The receiver selected can be seen in the bottom right corner of the page. Click on the up arrow next to the receiver name to display all of the receivers associated with your DISH account. Select the one you wish to use from this list.

How do I edit or delete my DVR recordings?To view your DVR recordings, select “My Recordings” under DVR in the main menu. Find the show or movie that has a recording you wish to delete and click on it. From a movie's detail page, you can click the "Delete" button. From a show's detail page, find the episode you want to delete and click the "Delete" button to delete that episode.

To edit your DVR timers, select “My Timers” under DVR in the main menu. Find the timer you wish to edit, then click the "Edit" button next to the title. A pop-up will appear that will allow you to adjust the timer settings. You may also delete the timer by clicking the trash can icon to the right of the title.

Note: If you have multiple receivers, please ensure you have the correct DVR selected. The receiver selected can be seen in the bottom right corner of the page. Click on the up arrow next to the receiver image to display all of the receivers associated with your DISH account. Select the one you wish to use from this list.

How do I watch my Live TV and DVR recordings?You must have a Sling-enabled DVR - either the Hopper w/Sling or a Hopper 3. This DVR must also be connected to the Internet. Once you log in with your DISH user ID and password, ensure your Sling-enabled DVR is selected in the upper right corner.

To watch Live TV, select “Guide” from the main menu. Click on a show title that is currently airing and select ‘Watch’ to play the program.

To watch DVR recordings, select “My Recordings” under DVR in the main menu. Find the recording you wish to watch and select the play button next to the title.

Note: If you do not have a Hopper with Sling or a Hopper 3, you can still watch a limited number of live channels that are part of your subscription package.

How do I connect my DISH DVR to the Internet?For detailed instructions, please visit www.mydish.com/support/getconnected.

Troubleshooting

How do I resolve log in issues?If you are having trouble logging in, please try the following steps:
  1. Check to make sure you have registered your DISH account and have created a DISH user ID and password.
  2. Verify you are entering both your ID and password correctly. Bear in mind that the password is case sensitive.
  3. Try closing and reopening the browser.
  4. Check www.mydish.com to see if you are also having login problems there.
  5. If you are still experiencing difficulties logging in, please get in touch with one of our chat agents by clicking on the "Chat Support" button at the bottom of the page. Chat agents are available from 7 AM to 2 AM EST.
What are the DISH Anywhere system requirements?Network and Bandwidth
We recommend a upstream and downstream bandwidth of 4Mbps or higher for the smoothest playback experience.

You can test your bandwidth here. To initiate the speed test, select an icon on the map that is closest to your geographic location and click “Begin Test”. Once complete, your downstream bandwidth is displayed in the DOWNLOAD box.

Operating System

  • Microsoft Windows 7 or above
  • Macintosh OS X 10.9 or above
  • Android version 7 or above
  • iOS version 12 or above
  • Fire OS 5 or above

Recommended Browsers
We actively support the last two production versions of the following browsers:

JavaScript and cookies must also be enabled.

Why am I having problems watching a video on my computer?A video is not playing for me on my computer. Why might this be?

Your browser may not be supported. Make sure you are using one of the recommended browsers. These include:
Google Chrome
Apple Safari

Are you viewing from outside the United States? Currently, the online videos on DISH Anywhere are only available to users within the United States due to copyright restrictions. We would love to make our content available internationally, and are working with our content providers to ease these restrictions.

Are you able to load other webpages and/or play video from other websites? If not, you may be experiencing internet connection issues.

If you are trying to watch HD/SD satellite channels or DVR, is your receiver connected to the internet?

Is your computer connected to VPN? Some users find they are unable to utilize all features of DISH Anywhere if their device is connected to a network through VPN.

I'm experiencing problems with my audio.

Here are some troubleshooting tips:

  1. Verify that your player is not muted by clicking the speaker icon.
  2. Verify that your computer speaker volumes and settings are correctly set.
  3. Verify that other media speakers such as Windows Media Player or QuickTime can output audio. Then restart the browser and try watching DISH Anywhere videos again.

You can find additional information on troubleshooting and system requirements in the DISH Anywhere Support section of MyDISH.com.

If you are still experiencing issues, please reach out to us at danyprod@dish.com with details on the issue, steps to reproduce, and device information including: browser version, OS version and app version (if mobile device).

HopperGo

Starting August 3, 2021, HopperGo will be discontinued.
Why is HopperGo being discontinued?Due to technology advances within the TV industry, the demand for HopperGo has decreased. As a result, we are focusing our efforts on continuing to develop other DISH TV products.
How long will my HopperGo continue to work?HopperGo will be permanently discontinued August 3, 2021, at which point all offline transfers to the HopperGo will no longer be accessible. DVR transfers that are downloaded to the HopperGo cannot be watched on the DISH Anywhere app anymore. Depending on streaming rights, some of the transfers can be redownloaded to your mobile device.
Will there be a new generation HopperGo or offline viewing device?There will not be another version of the HopperGo device. DVR transfers may be re-downloaded to your mobile device and watched offline on the DISH Anywhere app.
Does the HopperGo announcement affect my DISH TV or equipment?DVR transfers that are downloaded to the HopperGo cannot be watched on the DISH Anywhere app anymore. Depending on streaming rights, some of the transfers can be redownloaded to your mobile device.
Will HopperGo apps be updated before being discontinued?No.
My device is broken but I’m outside my warranty period. Can I send in my device for paid repair service?We do not offer repair services for HopperGo.
Can I still buy a HopperGo?HopperGo is not being shipped anymore, and most authorized resellers have stopped selling any new units. We do not offer returns or exchanges anymore.
What will happen to my data?Customer data will be handled in accordance with all applicable laws and regulations. Depending on streaming rights, some of the DVR transfers can be redownloaded to your mobile device.
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